FG Business Analyst (SAP Warehouse and Logistics)

Key Responsibilities

1. Production Support & Issue Resolution

• Monitor, analyze, and resolve SAP issues reported by global FG/WH users within agreed response timelines

• Perform root cause analysis and coordinate with IT for resolution of complex issues

• Provide on-call support, including occasional weekend standby for critical operations

2. SAP Enhancements & Process Improvement

• Act as liaison between FG business teams and IT for system enhancements

• Gather user requirements, support feasibility studies, and recommend optimal solutions

• Drive continuous improvement initiatives to enhance FG logistics operations

3. Project Execution

• Lead or participate in cross-functional projects (e.g., S/4HANA, warehouse, logistics initiatives)

• Support requirements gathering, design validation, testing, and deployment activities

• Ensure alignment with global process standards

4. Testing & Quality Assurance

• Perform system integration testing and coordinate User Acceptance Testing (UAT)

• Ensure proper documentation and tracking of test results

• Support defect resolution and validation

5. Configuration & System Ownership

• Own and maintain SAP configuration and related to FG and WH operations

• Provide governance for SAP tables supporting FG distribution processes

6. Reporting & Analytics

• Deliver reporting solutions and analytics to improve operational visibility

• Analyze data to identify automation and optimization opportunities

7. User Training & Support

• Provide end-user training and guidance to ensure effective SAP usage

• Act as subject matter expert for FG SAP processes

8. Documentation

• Document system logic, processes, and transaction usage

• Support design documentation and process standardization

Required Skills & Qualifications

Technical Skills

• Strong knowledge of SAP SD / Order-to-Cash processes, including:

• Deliveries, shipping, pick/pack/palletize

• Material master, order types, STO

• Experience managing SAP configuration tables

• Ability to read ABAP code and knowledge in writing ABAP code is an added advantage

• Experience in debugging and understanding SAP database table

• Experience in ingesting and managing Hana and Snowflake database

• Project management skills is an added advantage.

Functional & Business Skills

• Strong understanding of FG and WH, logistics and distribution processes

• Ability to translate business requirements into system requirements

• Strong analytical and problem-solving capability

Experience

• Bachelor’s degree in Process, Engineering, Operations, or related discipline

• 2–10 years of relevant SAP/S4 experience in similar capacity in recent years.

• Experience in S/4HANA migration, EWM, or SRM implementations from business side

• Exposure to global operations support environments

• Experience in managing projects and stakeholders

Work Environment & Expectations

• Ability to thrive in a fast-paced, dynamic, and high-demand operational environment

• Comfortable supporting global users across multiple time zones

• Willingness to support off-hours or weekend activities when required for operations or project rollouts

Summary

End-to-end SAP FG support role covering operations, enhancements, and projects, requiring strong SD process knowledge, ABAP capability, and ability to operate in a fast-paced global environment using AI tools