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Turner Supply Company

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FIELD ACCOUNT MANAGER

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Job Summary: Field Account Managers are responsible for building relationships with customers and ensuring their business needs meet or exceed their expectations. This role will manage multiple accounts simultaneously and respond quickly to all customer requests. This role is expected to have positive interactions and communication with internal customer service representatives while maintaining responsibility for the profit and loss of the territory.

Essential Job Duties and Responsibilities:

  • Commit to the company culture of quality, safety, and live by the company core values Empowerment, Development, Execution, Teamwork, Innovation, and Leadership.
  • Maintain a strong work ethic, superior conceptual, technical, people, and organization skills and express a customer-centric and positive attitude in everyday work.
  • Manage a defined territory, focusing on end-user problem solving, product, and application training for end-users and education of end-users of company products and services.
  • Achieve defined sales budgets for assigned territory and drive corporate account business strategies and product initiatives.
  • Have a working knowledge of the territory open order report and facilitate action with customer service for any late delivery issues.
  • Develop and execute territory sales strategies while providing sales, service and technical support to current and new customers in the territory.
  • Develop solid business and personal relationships with our customers and understand their needs and workflows.
  • Become a key solution provider to our customers that will aid in producing cost savings and/or improved efficiencies for them.
  • Work with the companys customer service personnel in providing clear, concise directions for customer needs and requirements and engage the personnel with field quoting and projects.
  • Have a solid connection with each account assigned to you. Take ownership of the account relationships and the companys success in the accounts.
  • Work independently and as a self-starter under the general direction and supervision of your manager. Work must meet soundness of judgment, accuracy, and conform with the annual business plan and strategy.
  • Maintain a collaborative relationship with our vendor reps to introduce new products and technologies in the field.
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