Field Application Engineer (FAE) / FAE應用工程師

職位描述：FAE工程師 / Job Title: Field Application Engineer (FAE)
A. 技術支援：
1. 提供現場及遠端技術支援，解決客戶在我們生技設備的安裝、操作及維護中遇到的問題。
2. 進行故障排除並解決技術問題，確保客戶的設備停機時間降至最低。
3. 執行基本的現場修復和維護工作，視需要而定。
4. 與原廠密切合作，學習儀器的技術層面，以滿足新事業部的產品經銷需求。
B. 客戶培訓：
1. 為客戶提供全面的培訓課程，涵蓋儀器的使用及應用。
2. 開發培訓材料和文件，以增強客戶對我們產品的理解和使用效果。
3. 確保客戶能夠有效使用新事業部的產品，提供相應的技術支持。
C. 產品回饋收集：
1. 收集並分析客戶回饋，以識別產品改進和開發的領域。
2. 與研發團隊合作，傳達客戶需求，促進現有產品的改進及新產品的開發。

英文能力：
流利的英文以及中文能力對於與客戶及原廠的溝通至關重要。

Job Title: Field Application Engineer (FAE)
A. Technical Support:
1. Provide on-site and remote technical support to customers, addressing any issues related to the installation, operation, and maintenance of our biotech devices.
2. Troubleshoot and resolve technical problems, ensuring minimal downtime for customers.
3. Perform basic on-site fixes and maintenance tasks as needed.
4. Collaborate closely with the manufacturer to learn the technical aspects of the instruments to meet the product distribution needs of the new business division.
B. Customer Training:
1. Conduct comprehensive training sessions for customers on the use and applications of the instruments.
2. Develop training materials and documentation to enhance customer understanding and usage of our products.
3. Ensure customers can effectively utilize products from the new business division and provide corresponding technical support.
C. Product Feedback:
1. Collect and analyze customer feedback to identify areas for product improvement and development.
2. Work with the R&D team to communicate customer needs and contribute to the enhancement of existing products and the development of new ones.

English Proficiency:
Fluency in English and Mandarin is essential for effective communication with customers and manufacturers.

We offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and international work environment.
The chance to work with cutting-edge technology and make a meaningful impact in the biotech industry.

<About you>
You are not expected to know everything, but you must be passionate, inspired, and persistent about solving problems and achieving your best. If you are a team player who always goes the extra mile, finds the most efficient solution, takes ownership of your work, and wants to be a part of the most ambitious team in the life sciences, then you might be the one we are looking for!