Field Application Engineer (FAE) / Japan Customer Support

We are seeking an experienced Field Application Engineer, FAE, with at least 5 years of hands-on experience in firmware or software development for embedded systems, along with solid hardware and SoC knowledge. The successful candidate will serve as the primary technical liaison between our company and customers, managing technical communications and collaborative efforts specifically around System-on-Chip, SoC, development projects.

This role will primarily support Japan-based customers and may require frequent business travel to Japan or a long-term assignment in Japan, depending on business and customer support needs. Business-level Japanese communication skills are required.

Responsibilities:

-Act as the main technical interface and support contact between our company and customers.
-Serve as the key technical contact for Japan-based customers and support regular onsite meetings, technical discussions, issue tracking, and project collaboration.
-Facilitate technical communication to ensure clarity and effective collaboration on embedded SoC solutions.
-Provide onsite and remote support, including troubleshooting issues during SoC development.
-Travel frequently to Japan to provide onsite customer support, project coordination, and technical troubleshooting.
-Work closely with internal R&D teams to fulfill customer requests and resolve technical issues.
-Coordinate regularly scheduled project meetings and clearly report technical status, issue progress, and action items to all stakeholders.
-Support customer integration efforts to ensure optimal performance and seamless implementation of solutions.
-Proactively identify technical risks and support the development of mitigation strategies.

Qualifications:

-Bachelor’s degree or higher in Computer Science, Electrical Engineering, or a related field.
-Minimum of 5 years of experience in firmware or software development for embedded systems.
-Strong understanding of embedded systems architecture, SoC development processes, and related technologies.
-Solid hardware and SoC knowledge, with the ability to communicate effectively with both internal R&D teams and customer-side engineering teams.
-Demonstrated experience in a customer-facing engineering role, preferably as an FAE or technical liaison.
-Business-level Japanese communication skills are required, with the ability to participate in technical discussions, customer meetings, and written communications in Japanese.
-Excellent problem-solving and debugging skills.
-Strong communication skills, with the ability to clearly articulate complex technical details to varied audiences.
-Willingness and ability to travel frequently to Japan for customer support and project collaboration.