Field Application Engineer, Federal
Summary
Field Application Engineer at CEIA USA (Hudson, OH) serving as the technical expert on the company's security screening equipment (metal detectors, scanners). Day to day: deliver on-site installations, technical training and certifications, support key federal/commercial accounts, assist sales with demos, custom solutions and tradeshows, and document test results — with up to 75% travel.
Who is CEIA USA?
Headquartered in Hudson, OH, CEIA USA is a world leading manufacturer of security screening equipment, specializing in the design, engineering and production of a complete range of devices including: Walk-Through, Hand-Held, Table-Top and Ground Search Metal Detectors, Bottled Liquid Scanners, Non-Metallic Cargo Inspection and Loss Prevention Systems.
CEIA USA provides nationwide sales, service and customer support to public (federal, state and local governments) and private sector customers in North America. Dynamic solutions are the foundation of CEIA USA's commitment to customer satisfaction.
Job Description Summary
The Field Applications Engineer is responsible for being the technical experts in the field of metal detectors. As an expert the position is expected to carry out technical support activities, train, and support sales.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide technical trainings/re-certifications to internal employees, customers, and commercial partners.
- Assists in the design, development, implementation, and evaluation of technical training programs for internal teams, external partners, and equipment end-users.
- Assist the Technical Director and Sales team with presentations and tradeshows as required.
- Provide technical support for all current and potential key account customers
- Assist the Technical Director and Sales team with custom solutions for new potential business.
- Assist with the development and maintenance of internal documents and procedures
- Create reports documenting results of trials, customer interactions, and other relevant technical matters
- Perform on-site installation and training of new and legacy equipment.
- Develop relationships with key account customers and obtain crucial technical feedback
- Work closely with the T&M and SI Labs to test, certify, and develop standards, test items and equipment, and provide product feedback.
- Assist in the management of department documents and SharePoint site.
- Maintain thorough knowledge of all company products.
- Completes special projects as assigned.
Required Qualifications
- One to three years of technical experience in security detection, or with physics and/or electrical/electronic equipment fields.
- U.S. Citizenship with ability to obtain and maintain a U.S. Secret Security Clearance
- Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
Education, Experience, and Knowledge
- Bachelor’s degree in Physics or Electrical/Electronic is required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Preferred Qualifications
- Thorough knowledge of the Company’s products
- Experience creating presentations, training materials, and job aids is preferred.
- Experience with classroom facilitation for technical and non-technical training is preferred
Working Conditions
Environment: This position may be remote or based in the CEIA USA office. If working remote, the employee will need to have access to an office setting. When traveling to customer sites, the employee will encounter various environments based on the application.
Exposures Encountered: Employee may encounter loud noise or extreme heat/cold within the various applications supported.
Essential Physical Requirements: This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, twisting, and climbing all day. Specific vision abilities are required by this position that include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Working Hours: Employee will be required to work weekends, nights, or be on-call as a regular part of the job.
Driver’s license and ability to maintain a driving record that is satisfactory to the Company’s liability insurance carrier is required.
Travel is required up to 75% of the time. Must be available to meet with clients both domestically and internationally. Overnight travel is required.
Supervisory Responsibility
No supervisory responsibility for position.
AAP/EEO
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.