Field Application Engineer - High Power Products (Seattle)
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Summary
Field Application Engineer serving as the technical liaison and subject-matter expert for BizLink's high-power data center cabling solutions. Day to day: customer site visits, troubleshooting and failure analysis, 3D CAD modifications, product demos, and coordinating customer feedback with internal R&D and cross-functional teams.
- Act as the primary technical liaison and subject matter expert for Bizlink’s data center power solutions (cabling designs). Provide in-depth support, solution design guidance, and troubleshooting to drive product adoption and implementation.
- Build and maintain strong, trusted relationships with key customer stakeholders. Conducting on-site visits frequently to support product integration and troubleshoot issues.
- Address technical issues by replicating failures, performing preliminary analysis, and resolving complex problems directly with the customer.
- Modify 3D CADs as needed for immediate customer support and to communicate customer feedback to the internal R&D team.
- Coordinate with internal cross-functional teams to ensure seamless business activities and timely support.
- Conduct product presentations and demonstrations to educate customers on product capabilities.
- Stay informed on industry trends and monitor competitor activities to highlight Bizlink’s value propositions.
- Support any other tasks assigned by management.
