Field Application Engineer

The Field Application Engineer is responsible for installing, maintaining, and repairing equipment or systems at customer sites or company facilities. This role requires technical expertise, problem-solving skills, and a commitment to delivering high-quality customer service. Through significant travel, this position will ensure that the equipment provided is always maintained and in top working order.

Duties and Responsibilities

• May spend the majority of their working hours outside of the office traveling from location to location, including cross-country.
• Install, troubleshoot, and repair equipment or systems according to specifications and safety standards.
• Perform routine maintenance and inspections of equipment to ensure optimal performance.
• Diagnose technical issues and determine appropriate solutions.
• Provide technical support and guidance to customers.
• Maintain accurate records of service calls, repairs, and parts used.
• Ensure compliance with company policies and industry regulations.
• Communicate effectively and professionally with customers and team members to ensure satisfaction.
• Provide production support in assembly and routine testing of the products used in field applications.
• Assist the Product Division and Sales Department by solving field problems, clarifying customer requirements and technical product support.
• Other duties as assigned.