Field Applications & Service Engineer

Job Description:
Represent our best values to customers through the Advantest "INTEGRITY" principles. Position is based in Hsinchu, and will require regular travels across the country to various customer sites. Serve customers' technical and product support needs as directed by the field service engineering manager. It may also require some
international travel for training and support purposes. Independently maintain a regular schedule with minimal on-site supervision.

Responsibilities include:
1. Investigate and troubleshoot product issues using various tools such as micrometers, multimeters, calipers, microscopes.
2. Develop service related trainings & documentation to educate our customers in the proper use and maintenance of our products and perform new product introduction/instruction activities.
3. Address customer inquiries in a timely manner using phone, email, digital meetings and conference calls.
4. Coordinate with various customer and internal Essai teams to identify issues' root causes and drive resolutions.
5. Gather key information directly from customer sites, then provide feedback and insight that will be driven back into our products.
6. Elevate our understanding of customer needs and provide on-site engineering-level support.
7. Determine customer applications requirements and collaborate within applications engineering on intended products development.
8. Work with customers/designers on technical assessments.

Requirements:
1. 3-5 years working experience in the semiconductor testing or thermal, test socket tooling field. Direct experience in a service engineer role is strongly preferred.
2. Have a driven curiosity of our products to enable quick learning.
3. Ability to successfully navigate delicate customer interactions with tact and professionalism under pressure.