Field Coordinator

Description

SOKNA is dedicated to transforming all aspects of the funeral service process in Egypt. Our company’s objective is to assist families when they experience a loss by providing a seamless and curated service that relieves them of the stress and fear of navigating funeral logistics. We’re a highly ambitious start-up with a dedicated and energetic team, and we’re looking for similarly passionate individuals to grow with us.

SOKNA is looking for a Field Coordinator. The ideal candidate is a people-person who strives to consistently produce quality work. S/he must have solid teamwork and coordination skills. S/he needs to be customer-oriented, reliable, punctual, and highly presentable. If you have these great qualities, we want to meet you!

Requirements

• Be our frontline representative, based in one of our partner hospitals to directly interface with families facing loss in a timely manner
• Plan, lead, and execute funeral services on the ground on a daily basis with the support of a small team
• Communicate with the Account Executive to receive new service requests, collect instructions, and report timely updates at various steps of the funeral
• Address customer needs with great attention to details and laser-focus on quality
• Build relationships with the staff at the hospital among other parties and eloquently communicate our company’s mission and core values
• Prepare all the tools and documents needed to meet the service requirements
• Fill forms, complete paperwork, and write concise notes
• Handle payments and service accounting with relevant stakeholders

Qualifications

• A bachelor's degree with 2 - 4 years of experience
• High level of integrity and passion for helping others
• Problem solver and able to work under pressure while maintaining standards
• Detail-oriented with solid organizational skills and a strong desire to do great work
• Excellent communicator and a great team player
• Reliable and always on time
• Professional, empathetic, and able to communicate with the families
• Excellent in spoken and written English and Arabic

Benefits

Perks at SOKNA:

• Competitive salary and benefits
• Attractive performance-based bonus structure
• Full medical, dental, and vision coverage
• Team-oriented and supportive work environment
• Opportunities for growth and professional development
• Quarterly team-building events and outings