Field Customer Service Representative

As a Field Customer Service Representative, you will be responsible for greeting and assisting our passengers along our local public transit routes in Bergen and Passaic County. $20.00 per hour.

Must be able to work a flexible schedule which may include nights, weekends and holidays.

Core Role:

You will partner closely with the field supervisor, dispatch, and operations teams, to support the overall Passenger Experience while providing exceptional customer service.

Desired Characteristics:

• “People Person” who is happy to see our Passengers!
• Multi-tasker who works well under pressure and thrives in a fast paced environment
• Positive attitude and commitment to customer satisfaction
• Technically savvy
• Organized with attention to detail
• Team player with drive for results
• Strong written and verbal communicator with a professional presence

Core Role:

• Be happy to see our Passengers and welcome them onboard!
• Be present and visible in the loading areas and provide assistance as required
• Direct Passengers to the loading vehicle
• Communicate departure schedules to Passengers
• Communicate information clearly and concisely via direct connect radio or phone
• Accurately update logs and complete required documentation
• Keep the field supervisor, dispatch and operations teams updated on operations

Health Insurance and Benefits Offered Include:

• Medical, Dental, Vision, Prescription, and Life insurance
• Supplemental coverages
• 401K plan
• Paid Time Off
• Paid Holidays

Academy is an EEO.