Field Delivery Manager

R-inhouse Recruitment is supporting a global leader in critical infrastructure solutions in the search for a Field Delivery Manager. Due to continued growth within the data centre sector, our client is looking for an experienced people manager to lead a team of Field Service Engineers across the Benelux region.

This role is focused on leadership, operational excellence and customer satisfaction. You will be responsible for managing and developing a team supporting mission-critical environments, ensuring the highest standards of service delivery across UPS and Thermal technologies.

The position combines people management, customer engagement and operational oversight, making it ideal for a leader who enjoys being close to the business, supporting engineers in the field and building strong customer relationships.

Responsibilities

• Lead, coach and develop a team of Field Service Engineers across the Benelux.
• Drive performance through clear objectives, KPIs and regular feedback.
• Manage workforce planning, scheduling and resource allocation.
• Ensure high-quality execution of maintenance, repair and installation activities.
• Act as the escalation point for operational and customer-related issues.
• Build strong relationships with customers and key stakeholders.
• Work closely with Technical Support, Operations, Logistics and Sales teams.
• Support training, development and succession planning within the team.
• Ensure compliance with health, safety and quality standards.

What We're Looking For

• Proven experience managing Field Service, Maintenance or Engineering teams.
• Background within critical infrastructure, data centres, power systems, UPS, switchgear, cooling or a similar technical environment.
• Strong leadership and coaching skills with the ability to develop high-performing teams.
• Customer-focused mindset with excellent communication and stakeholder management skills.
• Ability to balance operational priorities with people leadership responsibilities.
• Engineering qualification or equivalent technical background.
• Fluent English is essential.
• Dutch language skills are beneficial but not essential.

What's on Offer

• Competitive salary package.
• Company lease car and fuel card.
• 8% holiday allowance.
• 25 vacation days plus 13 ADV days.
• Pension scheme.
• Monthly flexible allowance.
• Laptop and mobile phone.
• Hybrid working environment.
• Career development opportunities within a global organisation.
• The opportunity to lead teams supporting some of the most critical infrastructure environments in Europe.

Why Consider This Role?

The growth of AI, cloud computing and hyperscale data centres is driving unprecedented demand for critical infrastructure expertise. This role offers the opportunity to join a global market leader at the forefront of that growth, while leading teams responsible for delivering services in highly critical customer environments.

If you enjoy leading people, driving operational performance and building strong customer relationships, this could be an excellent next step in your career.

Interested?

For a confidential discussion or to learn more about this opportunity, please contact:

Burak Öktem
Recruitment Manager | R-inhouse Recruitment
📞 +31 6 5214 3092

Alternatively, apply directly and we will be in touch to discuss the opportunity in more detail.