Field Delivery Operation Representative

Field Delivery Operation Representative

Description -

Job Summary
• This role manage end-to-end CS outsourcing partner operations, ensure service delivery excellence, and drive continuous improvement across HP's outsourced partner ecosystem.

Responsibilities
• Manage end-to-end outsourcing partner operations and service delivery performance across multiple partners.
• Ensure outsourcing partner compliance with SOW, contractual obligations, and HP operational standards.
• Drive continuous improvement initiatives on supplier productivity, cost efficiency, and customer satisfaction.
• Monitor KPIs/SLA performance and proactively identify risks, gaps, and corrective actions.
• Collaborate with regional/WW teams on outsourcing partner strategy, governance, and execution alignment.
• Lead operational cadence (QBR, MBR) with outsourcing partners and internal stakeholders.
• Lead business process management by standardizing operational workflows, governance routines, and cross-functional execution models.
• Drive process optimization through KPI-based performance reviews, issue resolution tracking, and continuous improvement initiatives.
• Support business enablement through service readiness, partner capability development, and scalability planning.
• Conduct root cause analysis for service performance issues and implement structured action plans.
• Provide visibility and reporting to leadership on supplier performance, risks, and opportunities.
• Manage financial aspects including forecast, cost control, and productivity improvement initiatives.

Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate
work experience or demonstrated competence.
• Typically has 3-5 years of work experience, preferably in service, support, microcomputer industry, or a related field or an advanced degree
with little or no work experience.

• Korean language proficiency is preferred but not required.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

#LI-POST

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Singapore)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"