Field Engineer

Your Work. One Partner. Real Impact.

Most IT roles focus on tickets and troubleshooting from behind a screen. As a Field Engineer at Five Nines, you'll work directly with a variety of clients, serving as a trusted technology advisor and hands-on problem solver. You'll build strong relationships, support diverse environments, and make a visible impact on the partners you serve.

This role is ideal for an IT professional who enjoys client interaction, variety in their day-to-day work, and helping businesses succeed through technology

Who We Are

Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it — fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.

What You'll Do

You are a trusted technology advisor, problem solver, and relationship builder for multiple Five Nines partners. Day to day, that looks like:

• Providing on-site and remote technical support across a portfolio of client environments, owning incidents and service requests through resolution
• Supporting Microsoft core business applications, operating systems, WAN/LAN networking, VPN, Terminal Services, Citrix, VMware, and Hyper-V
• Managing your daily workflow in ConnectWise — maintaining ticket hygiene, SLA adherence, and proactive client communication
• Creating and maintaining thorough IT documentation so institutional knowledge lives in the system, not just your head
• Collaborating with teams to efficiently resolve complex issues and deliver exceptional client outcomes
• Building strong relationships with client stakeholders and serving as a trusted technology resource during on-site visits
• Assisting with project implementations, deployments, and technology refreshes while providing valuable client-side insight and coordination
• Participating in team meetings, training, internal initiatives, and continuous improvement efforts to stay connected, share knowledge, and support the success of the entire Five Nines team