Field Engineer (POS & Payment Solutions) - Visayas Region
Salary: ₱25,000 – ₱30,000 per month
About Company:
VeritasPay is a fintech solution provider dedicated to empowering businesses with secure, flexible, and scalable payment processing infrastructures. Operating with a focus on seamless payment integration, VeritasPay bridges the gap between traditional commerce and digital financial ecosystems by delivering end-to-end payment gateway and point-of-sale solutions.
Who We Are:
Founded to simplify complex financial transactions, VeritasPay serves micro-enterprises, mid-sized companies, and enterprise-level corporations across multiple industries. By combining bank-grade security standards with flexible API frameworks, we enable merchants to accept local and international payment methods across online, mobile, and in-person channels.
About the role:
We are looking for a highly motivated Field Support Engineer to join our Device Management Team under Merchant Services - Operations. In this role, you will be responsible for the installation, maintenance, troubleshooting, and support of POS devices deployed to our merchant network.
Key responsibilities
Perform on-site installation, configuration, reprogramming, and troubleshooting of POS devices and payment terminals
Diagnose and resolve hardware and software issues to ensure optimal device performance
Handle POS device pull-outs, replacements, upgrades, and preventive maintenance activities
Conduct regular device inspections and audits to ensure proper usage and compliance with company standards
Provide exceptional service by accurately identifying reported issues and recommending appropriate solutions
Conduct merchant orientation and training on the proper use, operation, capabilities, and limitations of payment devices and solutions
Build and maintain positive relationships with merchants to ensure a superior customer experience
Gather merchant feedback and additional requirements, and coordinate with relevant teams to improve products and services
Prepare complete, accurate, and timely Engineer Activity Reports after every service engagement
Ensure achievement of service level agreements (SLAs) through effective planning and execution of daily field activities
Qualifications
Bachelor's Degree in Engineering, Electronics, Information Technology, Computer Science, or any related technical course.
At least 2-3 years of relevant experience in Field Service, Technical Support, POS Devices, Banking, FinTech, Telecommunications, or Customer Service operations.
Strong English communication skills, both written and verbal.
Must own a motorcycle and be willing to travel extensively for field assignments.
Willing to work on weekends, holidays, and shifting schedules when required.
Preferred Skills & Competencies
Knowledge of POS devices, payment terminals, and payment solutions in the Philippine market.
Strong technical troubleshooting and diagnostic skills.
Customer-focused with excellent relationship management abilities.
Analytical thinker with effective problem-solving skills.
Ability to work independently while managing multiple field activities.
Strong teamwork and collaboration skills.
Adaptable in a fast-paced and highly dynamic environment.
Why Join Us?
At our company, you'll play an important role in enabling merchants to accept digital payments and grow their businesses. You'll gain valuable experience in the FinTech industry while working with innovative technologies and a team committed to operational excellence.
Take the next step in your career and be part of the future of digital payments. Apply now! 🚀