Field/In House Service Technician, New England
About the Role
To maximize system uptime and customer satisfaction by providing high-level technical support for commercial startups and repairs, while acting as a strategic partner to Engineering/Quality in identifying and resolving field performance trends.
Essential Duties and Responsibilities
Perform system start up, configuration, calibration, and integration for Hydronic Boilers and BMS
Provide expert service, routine and emergency, on all Viessmann equipment
Make recommendations on the programming of Viessmann controls to optimize equipment operation and maximize system efficiency
Test and adjust, as needed, combustion parameters for burners installed in Viessmann equipment as part of the maintenance and repair procedure of Viessmann products
Assist the qualified, licensed heating professional with the troubleshooting of technical issues involving Viessmann products and make recommendations as to parts replacement, service procedures, and system optimization as assigned by their supervisor
Train mechanical contractors in the field to commission, maintain, and service commercial products, as assigned by their supervisor
Daily travel to customer sites as required
When Not in The Field: Provide technical telephone support in conjunction with the Tech line for all Viessmann products (commercial & residential)
Extraordinary and additional tasks as may be required by the course of business
Required Qualifications
A technical degree, certification, diploma, or training in the HVAC industry OR High school diploma/GED with 2 years of field experience working with Commercial Hydronics
2 years of experience with multimeters, combustion analyzers, manometers.
Valid Driver’s License
Ability to travel up to 60%
Preferred Qualifications
Experience working with Commercial Hydronics in the field installing, servicing, and repairing boilers and controls.
Experience with commercial controls, combustion, and equipment
Analytical thinking, systematic working habits, precise and reliable decision making, demonstration of initiative and leadership
Strong communication and organizational skills
Journeyman, Pipe Fitter, or Plumber and/or “Oil Burner Electrician” license
Ability to read and comprehend piping and wiring diagrams