Field Lead Technican
Summary
Field Service Lead Technician leading a team of lift truck service technicians in Anaheim, CA. Provides coaching, develops company training programs, and spends at least 50% of time on billable forklift repairs. Requires Toyota Silver Certified Technician status.
SUMMARY
The Field Service Lead Technician is responsible for the overall technical development and reinforcement of formal company training; in addition to providing coaching and training of soft skills of the field service team. **This position will require the field service lead technician to bill a minimum 50% of their time to billable repairs.
Responsibilities:
The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion.
Responsible for driving and supporting the company objectives to meet predefined KPIs through the monitoring, coaching and development of the assigned Field Service team
Reinforcing the standards of quality expected by maintaining systems for quality control through PM audits and ensuring that all Field Service Techs are following the standardized PM process.
Create an environment that fosters positive working relationships and encourages open lines of communication between service technicians, internal and external departments, customers and vendors
Execute the Field Service Lead Technicians work schedule as planned by Dispatch and the Service Manager effectively
Consistently bills a minimum of 50% of their time with troubleshooting, diagnosing, and repairing lift trucks
Ensure timely resolution to internal and external customers questions and/or concerns; and escalate unresolved issues to service management as needed
Initiate an equitable rotational interaction with the assigned Field Service Techs to create opportunities for coaching and development through on-going communication
Provide quality assurance of services provided by inspection of repair work and ensure services are completed as per industry guidelines
Perform van and equipment inspections monthly
Enforce compliance with guidelines by monitoring technician work habits to ensure safety practices in compliance with OSHA, Hazmat, company policies and other regulations
Drive solutions by contributing to the creation, communication, and execution of improved processes for the department
Must actively seek to obtain a Toyota Silver Certified Technician status within the earliest time frame allowable