Field Operations Manager
Posted Updated 4
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You'll be the force that keeps transportation services running reliably for the communities that depend on them. This is a high ownership boots on the ground role where you'll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.
Responsibilities
- Run the daily onsite operations of the service
- Make real-time decisions about fleet, driver supply, compliance, and rider needs
- Guide and support drivers by building strong relationships and addressing concerns
- Turn rider and community feedback into tangible operational improvements
- Use data and technology to diagnose problems and implement solutions
- Act as the operational bridge between city partners, drivers, and central teams
Requirements
- Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
- Relationship oriented, earning trust from drivers, riders, teammates, and city partners
- Hands-on and proactive, preferring to be in the field
- Tactical and strategic problem-solving ability
- Mission driven and motivated by expanding access to transportation
- Based in the St. Louis area, ready to be onsite 4-5 days a week
Benefits
- Free medical plans
- 401K matching