Field Operations Manager
You will be the force that keeps transportation services running reliably for the communities that depend on them. This is a high ownership boots-on-the-ground role where you will lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.
Responsibilities
- Run the daily onsite operations of the service to provide riders with safe, reliable, and accessible transportation
- Make informed real-time decisions about fleet, driver supply, compliance, and rider needs
- Guide and support drivers by building strong relationships and addressing concerns
- Turn rider and community feedback into tangible operational improvements
- Use data and technology to diagnose problems and implement solutions that enhance efficiency
- Act as the operational bridge between city partners, drivers, and Via central teams
Requirements
- Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
- Relationship oriented, earning trust from drivers, riders, teammates, and city partners
- Hands-on and proactive, preferring to be in the field
- Tactical and strategic, able to problem-solve issues and think long term
- Mission driven, motivated by expanding access to transportation
- Based in the Dallas-Fort Worth area, ready to be onsite 4-5 days a week
Benefits
- Free medical plans
- 401K matching