Field Operations Specialist
Posted Updated
The Field Operations Specialist will focus on coordinating and overseeing all franchise training programs and new shop openings. They will provide operational and management support to franchisees.
RESPONSIBILITIES
- Maintains a helpful dialogue with franchisees on questions pertaining to their shop operations
- Responds to franchisees' questions in a timely manner
- Provide franchisee technology support (in person and remotely)
- Assist in training and testing Certified Trainers; assist in Shop Evaluations
- Assist in operational setup of shops, including: retail pricing, point of sale system, vendor selection, hiring, new employee training, and operational support after the shop opening.
- Perform onsite operational business review
- Create and maintain a respectful, enjoyable environment for crew
- Use corporate training programs, individual development plans, and work assignments to develop crew knowledge and skills
- Provide timely, constructive coaching and feedback
- Coordinate and update POS and online menus
- Perform other duties as needed or assigned; willingly assist others without being asked