Field Quality Manager

About Us

AB Facility Services is a trusted facility solutions partner delivering integrated maintenance and building support services - helping organizations create and maintain safe, efficient, high-performing, and welcoming environments.

Position Summary

AB Facility Services (ABFS) is seeking a Quality Assurance Manager to oversee quality, compliance, inspections, and operational standards across multiple client sites. This role will partner closely with Operations, Safety, and Field Leadership teams to ensure service delivery, documentation, and site performance consistently meet company and client expectations.

This is a highly visible role requiring frequent travel to client locations throughout New Jersey, New York, and 25% to the DMV region, and Florida to conduct audits, inspections, process reviews, and corrective action follow-up.

Essential Responsibilities

Quality Assurance & Inspections

• Conduct routine, scheduled, and unannounced inspections of janitorial accounts.
• Evaluate cleaning quality against company standards, client expectations, and scopes of work.
• Document inspection results, deficiencies, photos, and corrective actions.
• Identify recurring issues and work with Operations to implement corrective solutions.
• Follow up to ensure deficiencies are resolved timely.

Client & Operations Support

• Partner with Operations and Account Managers to maintain high client satisfaction.
• Address quality concerns and participate in client meetings and account walk-throughs.
• Work with supervisors and frontline employees to reinforce cleaning standards and expectations.
• Identify staffing, training, equipment, supply, or process issues impacting service quality.
• Support new account transitions and implementation of quality standards.

Training & Development

• Identify training needs based on inspection results and recurring deficiencies.
• Provide coaching and refresher training on cleaning procedures, equipment, chemicals, safety, and company standards.
• Support consistent implementation of SOPs and best practices across accounts.

Reporting & Compliance

• Maintain QA scorecards, inspection reports, and corrective action tracking.
• Monitor quality trends, client complaints, and account performance.
• Provide regular reporting and recommendations to Operations and leadership.
• Ensure cleaning practices comply with company policies, client requirements, and applicable safety standards.
• Report safety or compliance concerns and partner with Operations and Safety on corrective actions.

Qualifications

• 5+ years of experience in commercial janitorial, custodial, facilities management, or a related service industry.
• Experience in quality assurance, inspections, operations, account management, or supervision.
• Strong knowledge of commercial cleaning methods, equipment, chemicals, and industry standards.
• Experience conducting facility inspections and documenting deficiencies.
• Strong communication, organization, problem-solving, and leadership skills.
• Ability to manage multiple accounts, priorities, and deadlines.
• Proficiency with Microsoft Office and electronic inspection/reporting systems.
• Willingness to travel between client locations regularly.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Experience overseeing quality across multiple janitorial accounts.
• Experience with large commercial, corporate, healthcare, Class A, or high-standard facilities.
• Knowledge of ISSA or other recognized janitorial industry standards.
• Experience with electronic inspection platforms.
• Bilingual English/Spanish is a plus.

What Success Looks Like

The successful QA Manager will drive accountability, improve cleaning quality, and identify issues before they become client complaints. This person will work closely with Operations and field teams to establish clear standards, resolve recurring issues, and deliver consistent, high-quality service across our accounts.