Field Sales Liaison
Description
Position Objective: The Sales Liaison acts as the communication lead between Elusa Health's Operations team and our pharmaceutical partner (client). This role will lead communications, sales support, access education, and real-time interaction with pharmaceutical and biopharmaceutical client’s sales reps (field team).
Accountability: The incumbent will report to the Program Manager with accountability to the Director of Operations.
Essential Functions:
- Respond to all incoming inquiries from the Field Sales team regarding Patient Services vendors, program offerings, and services, including Specialty Pharmacies and Copay assistance.
- Work with current vendors as needed to obtain appropriate responses for Field Sales team.
- Facilitate and participate in live training sessions with Sales team on Patient Services.
- Participate in weekly and monthly status update calls with vendor partners.
- Work with internal and external partners for seamless patient experience in all escalated cases.
- Contribute subject matter expertise to field training for content development and training initiatives related to the program’s patient services.
- Perform other duties as assigned by the Program Manager and/or Director(s) of Operations and Performance.
- Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, pro-activeness, attention to detail, and the ability to maintain strict confidentiality.
Performance Responsibilities:
Although each position has its own unique duties and responsibilities, the following listing applies to all employees of the organization:
- Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
- Must be able to be depended upon to plan and organize work effectively and ensure its completion.
- Must be able to demonstrate reliability by arriving to work on time and taking breaks in expected timeframes.
- Must record time at the start of the shift and at the end of the shift (and non-exempt employees must also record time out before a meal period, and when they return from a meal period).
- Must have overtime approved in advance by direct supervisor (for non-exempt employees).
- Must have timely communication with direct supervisor regarding late arrival, calling out sick, emergency situations, etc., as well as requesting approval for time off well in advance.
- Must meet all productivity requirements in expected timeframe or deadline.
- Is expected to represent the organization professionally at all times.
- Must be able to demonstrate initiative and strive to continually improve processes and relationships.
Non-Essential Functions:
- Perform other duties assigned.
Knowledge, Skills & Abilities:
- Bachelor’s Degree or evidence of continual work towards a degree strongly preferred. (A degree may be required to work on some of our client programs and needs.)
- 4 years’ experience and strong knowledge base in healthcare policy, reimbursement, market access, pharmaceutical or biotechnology sales and/or marketing, or a similar industry.
- Strong background in managing healthcare provider and patient communications, direct pharmaceutical interaction plus.
- Must have the ability to deal with real-time client requests and set expectations accordingly.
- Excellent verbal and written communication skills, plus effective presentation skills.
- Must be client savvy, knowledgeable of business protocol, time management and possess strong organizational skills.
- Proven leadership capabilities, demonstrated problem solving and decision-making skills, with the ability to, “think on their feet,” and suggest alternatives and solutions.
- Must have research and analytical skills, and the ability to work independently with minimal supervision.
- Must be highly effective in working objectively with a diverse group of people.
- Ability to work well under pressure and handle responsibilities in a time sensitive manner.
- Highly adaptable, able to shift gears and focus based on company, client and business needs.
- Practice a high level of confidentiality in regards to HIPAA patient confidentiality, client and company information.
STATEMENT
Critical features of this job are described herein. They are intended to describe the general nature of the position and the level of work required, and are not meant to be an exhaustive list of all responsibilities, duties and skills required. They may be subject to change due to reasonable accommodation or other reasons. Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this job at any time.
ACKNOWLEDGEMENT
I have read this job description and fully understand the requirements set forth therein. I acknowledge that I have been afforded an opportunity to ask questions. I hereby accept this and agree to perform the identified essential functions in a safe manner and in accordance with the company’s established procedures.
This job description does not constitute a contract for employment.