Field Sales Manager

Position Summary

The Field Sales Manager – Water Heaters is a hands-on, field-based leadership role responsible for driving revenue performance, close rates, and sales execution across a team of Water Heater technicians who both install and sell.

This leader operates directly in the field—coaching, developing, and holding the team accountable to a consistent sales process, while ensuring an exceptional customer experience. This is not a desk role; success in this position is built through ride-alongs, real-time coaching, and active leadership in the field.

The Field Sales Manager plays a critical role in improving conversion rates, average ticket, and overall revenue, while reinforcing a high-performance, customer-focused culture.

Compensation

· Base salary plus Performance Bonus

· Bonus is tied to team revenue performance and achievement of monthly budgeted targets

· High earning potential for leaders who consistently drive results through their team

Key Responsibilities

Field Leadership & Coaching:

· Spend the majority of time in the field with Water Heater technicians

· Conduct ride-alongs to observe, coach, and develop selling skills

· Provide real-time feedback on sales calls, presentations, and closing techniques

· Reinforce consistent use of the company’s sales process and tools

Sales Performance & Revenue Growth:

· Drive team performance to meet or exceed monthly revenue targets

· Improve close rate, average ticket, and add-on sales

· Ensure presentation of multiple options on every opportunity

Team Development & Accountability:

· Lead and develop a team of technicians who sell and install

· Hold team accountable to sales expectations and customer experience standards

· Identify skill gaps and implement coaching plans

Sales Process & Operational Discipline:

· Ensure all opportunities are documented in ServiceTitan

· Reinforce use of sales tools and consistent in-home sales presentation

Customer Experience:

· Champion a customer-first mindset

· Support technicians in resolving customer concerns