Field Serv Engineer (Washington DC)
Position:
Field Service Engineer
Department:
Reports To:
Service Operations Manager
FLSA Status:
JD Number:
JD523-006
Revision:
A
Summary:
Perform customer support activities at the customer site, involving preventive maintenance and repair of the Quest Medical instrumentation.
General Duties and Responsibilities:
Travel to customer locations to perform preventive maintenance, upgrades, and repairs on Quest Medical instruments, ensuring they are in proper working order.
Isolate instrument malfunctions and take corrective action in the form of repair.
Ensure all customer and Service instruments are in good working order.
Represent Quest Medical in dealings with customers and is responsible for customers’ satisfaction with the MPS instrument.
Communicate all service/repair activity with customer (as necessary), Field Service leadership, and other applicable Quest Medical team members.
Travel 100% of the time.
Provide feedback on improved methodologies for repair and maintenance tasks.
Prepare detailed service reports, including work performed, parts used, and solutions implemented.
Maintain accurate records of installations, repairs, and maintenance activities.
Provide feedback to engineering teams on product performance and potential improvements.
Qualifications:
One or more years of experience in troubleshooting and repair of electronic/electro-mechanical assemblies of medical devices or instruments or equivalent repair and service activity.
Ability to manage financial responsibilities.
Ability to travel for extended periods.
Candidates must reside within a reasonable commuting distance to a major airport to facilitate frequent travel.
Ability to work in a teamwork setting and as an individual contributor.
Experience in dealing with internal and external customers.
Computer skills using Microsoft Word, Excel, and the ability to work remotely.
Ability to use standard field service engineer’s tools sets (scope, DMM, DVM).
Ability to lift up to 65 lbs.
Preferred: ESD Experience
Preferred: Soldering experience
Preferred: FDA/ISO Regulated environment experience