Field Service Account Manager

Job Title: Field Service Account Manager

FLSA Status: Exempt

Position Type: Full Time

About Us: Runbeck Election Services, has been an active participant in the growth and modernization of the electoral process over the last 50 years. From supporting a few Arizona counties to now offering tailored electoral services for over 100 counties, our trailblazing mindset has enabled us to comprehensively support democracy across the United States. Our 163,000 sq. ft. Phoenix, Arizona-based hub is the epicenter of our company’s expertise and innovation — where our dedicated team ensures every aspect of our technology and services is perfected. While our headquarters are based in Arizona, our team is strategically spread out across the country to actively support our election partners.

Summary: To oversee a portfolio of assigned customers, develop new business from existing clients, and actively maintain a high quality of service and support. This position will answer client queries and identify new business opportunities among existing customers. Collaborate with our sales team while keeping our clients satisfied and engaged with our products and services.

Responsibilities:

• Serve as the lead point of contact for assigned customer accounts
• Ability to develop trusted customer relationships in a positive, patient, and friendly manner, utilizing good interpersonal skills
• Implementation and configuration of proprietary software and hardware
• Onsite installations, process development, and customer training
• Ensure the timely and successful delivery of our products, solutions, and services according to customer needs and objectives
• Develop new business with existing clients and identify areas of improvement within the customer environment
• Collaborate with the sales team to identify and grow opportunities within the territory
• Document customer equipment and usage
• Demonstrate professionalism when representing the company in all communications with internal and external customers and vendors
• Attention to detail and the ability to work independently
• Troubleshoot and diagnose problems, at a wide variety of customer sites, in conjunction with RES team members using various communication resources (phone, email, app, web, in-person)
• Track customer calls and create required reports
• Follows all company policies and procedures
• Coordinate job/equipment flow and schedule with team and customers
• Complete and demonstrate a full understanding of ongoing training concepts and applications
• In addition to the essential functions and responsibilities listed above, all positions are also responsible for: Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis and performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.