Field Service Dispatcher

Job Purpose

A Herc Field Service Dispatcher is directly involved in addressing equipment breakdowns in the field, coordinating activities of field mechanics, maintaining data on service calls, communicating with internal and external customers, inventory control, ensuring equipment is service at regular intervals, and daily business reporting for multiple locations. This is an excellent opportunity for motivated self-starters.

What you will do...

• Answer customer calls
• Set work schedules for field mechanics
• Prioritize, schedule and dispatch field service team across the Puget Sound
• Determine the severity of service requests and how best to address them
• Ensure mechanics account for their time and parts
• Parts purchasing and ensuring timely repairs and work orders take place
• Communicate with Herc locations when repairs should be charged back to a customer, filed as warranty or when equipment needs to be replaced in the field
• Contact manufactures and outside vendors as necessary to complete repairs
• Communicate with internal and external stakeholders providing updates on repairs and services
• Other tasks, as assigned by management
• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
• Support all team members
• Learn and follow all company procedures and protocols

Requirements

• High school or GED required
• Proven track record with a minimum 3-5 years of experience within the heavy equipmentand/or construction markets preferred
• Computer skills to support entering information into systems
• Basic knowledge of Microsoft Word and Excel Programs
• Must have good data entry skills
• Must have strong understanding of the logistics pertaining to the market and heavyequipment movement knowledge
• Prior Dispatch experience required
• Ability to effectively work on multiple assignments in the fast-paced environment of theconstruction industry

Skills

• Strong interpersonal skills
• Teamwork
• Listening skills
• Ability to communicate effectively and efficiently
• Dependability
• Attention to detail
• Customer service focused
• Excellent communication skills
• Strong computer skills