Field Service Dispatcher

Now Hiring: Machinery Field Service Dispatcher – Houston, TX
(Field Service Dispatcher | Heavy Equipment Dispatch Jobs | Caterpillar Equipment Service Careers)
Mustang Cat, the authorized Caterpillar® dealer for Southeast Texas, is hiring a Machinery Field Service Dispatcher to coordinate customer service requests for heavy and light Caterpillar construction equipment across the Houston area. This role ensures timely scheduling, communication, and follow-up so our customers experience world-class service and uptime on their machines.
💡 Why Join Mustang Cat?

Great Work-Life Balance
On-Premise Clinic
Tuition Reimbursement
Vast Growth Opportunities
Job Stability with an Industry Leader
Full-Time Benefits: Medical, Dental, Vision, Life
Fidelity 401(k) with Employer Match
Paid Vacation, Sick Time, Holidays

🛠️ Field Service Dispatcher Responsibilities

Coordinate repairs in the field by scheduling technicians and ensuring timely response
Communicate with customers and sales reps regarding repair status
Open, edit, review, and invoice work orders
Coordinate parts orders and component repairs to support field service jobs
Monitor field service expenses, technician overtime, and job progress
Address customer complaints and ensure prompt resolution
Support the service team with accurate documentation and updates

📋 Position Requirements

High school diploma or equivalent
1–2 years of dispatching experience in a service-related industry
Excellent customer service skills
Professional communication skills (verbal, written, phone, email)
Proficient computer skills, including Microsoft Office
Detail-oriented, self-motivated, and able to perform under pressure

✅ Strongly Preferred

Mechanical aptitude with an understanding of construction equipment
Forklift experience
Bilingual English/Spanish

🚜 Join Mustang Cat in Houston, TX, as a Machinery Field Service Dispatcher and be the connection between our service team and customers who depend on Caterpillar equipment to power their projects. Apply today and grow your career with a trusted Texas leader.