Field Service Dispatcher
Posted
As a Field Service Dispatcher for Power Motive Corporation, you will play a key role in the growth and success of our Heavy Equipment Service Department. Your daily tasks will include coordinating field service operations, technician scheduling, customer communications, work order management, and repair execution from initial service request through completion.
Primary Responsibilities
- Serve as primary point of contact for field service requests and customer communications.
- Create, maintain, and close work orders accurately.
- Schedule and dispatch technicians based on skill, availability, and priority.
- Research machine history, warranty status, telematics data, and technical resources.
- Coordinate parts availability, repair progress, and customer updates.
- Monitor active repairs through completion and maintain complete documentation.
- Promote safety, compliance, and operational efficiency.
Required Skills & Competencies:
- Leadership
- Communication
- Problem Solving
- Organization and Prioritization
- Customer Service
- Computer Skills
- Heavy Equipment Knowledge
- Exceptional attention to detail.
- Prompt and effective follow-up and responsiveness.
Company Benefits:
- Medical Insurance
- HSA Plans with Employer Contribution up to $1750.00 annually
- Vision
- Dental
- 401K with Company Match
- 100K Employer paid AD&D
- Supplemental Life
- Pet Insurance Options
- PTO accruing on start date
- Sick Time
- Bereavement Leave
- Short Term and Long Term Disability
- EAP Program
- Advancement Opportunities
- Annual Safety Boot Allowance
- Prescription Safety Glasses Allowance