Field Service Engineer (174139)
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Description
Your role
• Install, commission, maintain, and troubleshoot Edwards products.
• Provide on-site technical support ensuring customer satisfaction.
• Diagnose and resolve or escalate equipment issues promptly.
• Follow safety, health, quality, and company procedures.
• Prepare service reports and give accurate feedback.
• Manage service notifications, work orders, and documentation.
• Participate in on-call support and respond to emergencies.
• Conduct routine inspections and preventive maintenance.
• Comply with customer site rules and company policies.
• Complete administrative tasks, training, and duties as assigned.
• Provide on-site technical support ensuring customer satisfaction.
• Diagnose and resolve or escalate equipment issues promptly.
• Follow safety, health, quality, and company procedures.
• Prepare service reports and give accurate feedback.
• Manage service notifications, work orders, and documentation.
• Participate in on-call support and respond to emergencies.
• Conduct routine inspections and preventive maintenance.
• Comply with customer site rules and company policies.
• Complete administrative tasks, training, and duties as assigned.
To succeed, you will need
• Strong customer focus and timely solution delivery.
• Ability to work independently, solve problems, and escalate issues.
• Strong communication and customer engagement skills.
• Ability to share knowledge and collaborate effectively.
• Commitment to safety, quality, and compliance.
• Basic English proficiency.
• Proficient in computer systems for reporting.
• Ability to understand technical documents and drawings.
• Bachelor’s degree or equivalent in Mechanical or related field.
• Preferred experience in field service or customer technical support.
• Ability to work independently, solve problems, and escalate issues.
• Strong communication and customer engagement skills.
• Ability to share knowledge and collaborate effectively.
• Commitment to safety, quality, and compliance.
• Basic English proficiency.
• Proficient in computer systems for reporting.
• Ability to understand technical documents and drawings.
• Bachelor’s degree or equivalent in Mechanical or related field.
• Preferred experience in field service or customer technical support.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
Option 1: On-Site
This role requires you to work on-site at our office in Tainan, Taiwan (TW). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Option 2: Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) in Tainan, Taiwan (TW).
Option 3: Remote
This role is fully remote, enabling you to work from anywhere in the world. We value results over location and provide the tools and support you need to succeed from any location.
Contact information
Talent Acquisition Team: Amber Peng