Field Service Engineer

Job Description:

Provide high level technical support to customers including maintenance, troubleshooting and necessary trainings in the service areas for CP & FT testing. It provides support for assessment of customer needs, implementation of the solutions as well as product release support. Service Engineers must ensure customer success at accounts by demonstrating the highest technical aptitude and professional engineering skills.

Responsibilities include:

1. Skillfully use rework tools to repair ATE load board / Probe card.

2. On-site trouble shooting, investigate and analyze cause of product problems and determine proper solutions. Produce timely and detailed repair service reports.

3. Establish good communication and a solid aftermarket service relationship with customers and improve their satisfaction to become a loyal customer.

4. Build positive relationships with customers. Comprehend customer requirements and make appropriate recommendations

5. Reporting work done in a timely manner and follows up when needed.

6. Collect service market information and feedback to service superiors.

7. Collaborate with technical team and share information across the organization. Share, instruct and coach other colleagues with products knowledge and gained experience.