Field Service Engineer

Position Overview

The Field Service Engineer is responsible for the installation, startup, testing, troubleshooting, and ongoing service of automotive testing equipment at both company and customer locations. This position provides hands-on technical support throughout equipment installation and commissioning and requires strong electrical, mechanical, and troubleshooting skills. The role involves extensive travel to customer sites and direct interaction with customers, contractors, and internal technical teams.

Responsibilities

• Install, start up, test, troubleshoot, and service new and reworked automotive testing equipment.
• Perform preventative maintenance, equipment inspections, and troubleshooting to identify and resolve mechanical, electrical, and control system issues.
• Start up and test machinery on the plant floor prior to shipment and conduct final acceptance testing at customer locations.
• Develop and maintain thorough technical knowledge of assigned product lines and equipment.
• Provide technical training and presentations to customers and other personnel as required.
• Prepare accurate and timely service and trip reports following customer visits.
• Coordinate and supervise outside labor contractors during turnkey equipment installations.
• Prepare parts, components, and rework kits for shipment to customer locations.
• Assist with machine assembly, rework, and equipment modifications as needed.
• Support equipment commissioning and troubleshoot electronic and computer hardware to the board level.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Electrical Engineering or a related technical field preferred; strong mechanical aptitude and experience required.
• Strong working knowledge of industrial machinery and equipment.
• 1 to 2 years of field service or related technical experience preferred.
• Ability to read and understand electrical schematics, technical documentation, and equipment specifications.
• Knowledge of PLC systems and ability to understand and read ladder logic preferred.
• Ability to understand electronic and computer hardware functionality and troubleshoot equipment to the board level.
• Strong troubleshooting, problem-solving, and mechanical skills.
• Self-motivated with the ability to work independently and collaboratively in a team environment.
• Ability to work effectively under pressure and adapt to changing customer and project requirements.
• Ability and willingness to travel 50 to 90% of the time.
• Valid driver’s license and clean driving record.

Preferred Qualifications

• Experience with C programming.
• Experience with PLC programming and ladder logic.
• Experience performing closed-loop system tuning and identifying system characteristics and limitations.
• Previous field experience supporting automotive testing equipment or industrial machinery.

Ascential Technologies is a global industrial technology company with operations spanning automotive testing and validation, medical and life sciences, and advanced manufacturing. Our Grand Rapids, MI site is part of the Burke Porter Group — a recognized leader in vehicle testing, automation, and end-of-line measurement systems. We build with precision. We operate with purpose. And we’re looking for people who bring that same standard to every part of the business.