Field Service Engineer

Summary

Bühler Group in Casablanca, Morocco is looking for a passionate professional to join our team as a Field Service Engineer. This position is responsible for providing remote and on-site support for Bühler equipment, production lines, and automation systems, ensuring inspections, maintenance, quality service, customer satisfaction, and accurate documentation.

Job Responsibilities

• Perform technical field service activities, including machine inspections, maintenance, repairs, troubleshooting, installations, and machine control support.
• Support customers remotely and on-site by consulting, troubleshooting, recommending products and services, and building strong customer relationships.
• Participate in modernization and upgrade projects for machines, cells, production lines, and plants.
• Prepare detailed reports for customers and internal teams to support follow-up actions, service opportunities, parts, upgrades, and modifications.
• Promote Bühler’s safety culture by conducting risk assessments, safety checks, and following all safety rules.
• Support team development and service sales by providing technical input, coordinating complex maintenance work, supervising engineers, and training new field service engineers as experience grows.

Qualifications

• Diploma or certificate in electrical, mechanical, or process automation.
• Minimum 3-5 years of experience as a service Engineer.
• Fluent communication skill in English, French and Arabic language.
• Ability to read and interpret technical documentation and diagrams.
• Strong communication, teamwork, problem-solving, and customer focus.
• Willingness to travel and valid driver’s license.
• Industry equipment knowledge, and MS Office/SAP skills are preferred.