Field Service Engineer

Summary

Job Responsibilities

• Perform onsite inspection, installation and commissioning of equipment / machines, troubleshooting and customer training of Buhler products.
• Perform automation and/or electrical remote support when required by customer.
• Promote and support after sales activities with active spare parts and retrofit upgrade sales.
• Support Sales team in term of technical, investigations and site visiting.
• Standby for requisitions from internal & external.
• Liaise with production sites and regional team for technical support and back up.
• Regular communication with customer representatives from technician to management level.
• Prepare written reports in full details of the service activities including pictures and explanation of the trouble process.
• Service Report submission after job finish, should not more than a week to Supervisor and/or Team Leader to claim the travel expenses and the report will be submitted to Service Operations Manager for final approval.

Qualifications

• Bachelor’s degree in Electrical Engineering or related field
• Minimum of 3 years of experience in the process industry and automation & electrical engineering
• Technical knowledge to understand customer needs: Sufficient technical background (depends on market) to understand client processes, not only machines but overall transformation process and operations processes
• Knowledge of sales and service in process engineering operations to recommend customers in Buhler products