Field Service Engineer - Chiayi

We are looking for a Field Service Engineer to support the installation, maintenance, troubleshooting, and service of manufacturing equipment at customer sites. This role is ideal for candidates with 2–5 years of experience in field service, customer support, or equipment engineering who are looking to further develop their technical skills in a customer-facing environment.

The ideal candidate is hands-on, eager to learn, safety-conscious, and committed to delivering high-quality service and customer satisfaction.

我們正在招募一位客服工程師（Field Service Engineer），負責設備於客戶端的安裝、維護、故障排除與技術支援。此職務適合具備 2–5 年 客服工程、設備維修、現場服務或相關技術支援經驗的人才，並希望在設備服務與客戶技術支援領域持續發展。

理想人選需具備良好的動手能力、學習意願、責任感與客戶服務精神，能在快速變動的工作環境中提供即時且專業的技術支援。

Main Responsibilities:

• Perform preventive maintenance and corrective maintenance on manufacturing equipment
• Support the installation, setup, testing, and commissioning of equipment at customer sites
• Provide support within a 24/7 service setup, including emergency or on-call support when required
• Diagnose equipment issues and recommend solutions to reduce downtime and improve performance
• Troubleshoot and resolve hardware and software-related problems
• Provide technical support to customers when needed
• Train customers on the proper operation of equipment when required
• Train customers on routine maintenance procedures when required
• Complete service reports and maintain accurate maintenance and troubleshooting records
• Work closely with internal teams and customers to ensure timely issue resolution and service quality

主要職責:
執行設備之預防保養與故障維修
協助設備於客戶端之安裝、測試、調機與驗收
配合 24/7 客戶支援機制，於必要時提供待命或緊急支援
協助診斷設備異常，並提出改善建議，以降低停機時間
排除並解決設備之硬體與軟體問題
提供客戶電話或遠端技術支援
依需求對客戶進行設備操作訓練
依需求對客戶進行設備例行保養訓練
完成服務報告，並維護正確的維修、保養與故障紀錄
與內部團隊及客戶保持良好溝通，確保問題能即時有效解決

Requirements

• Diploma or degree in Engineering, or equivalent technical education and relevant experience
• 2–5 years of experience in Customer Service, Field Service Engineering, Equipment Maintenance, or a related technical field
• Basic knowledge of equipment maintenance, troubleshooting, and technical support
• Good command of English, both written and spoken
• Proficient in Microsoft Office, including Word, Excel, and PowerPoint
• Good organizational skills with the ability to track issues and maintain clear, accurate reports
• Good time management skills and ability to work in a fast-paced environment

Strong communication and interpersonal skills
Customer-oriented mindset with a strong focus on customer satisfaction

條件要求:
專科或大學以上，工程相關科系畢業，或具同等學歷與相關實務經驗
具 2–5 年 Customer Service、Field Service Engineer、設備維護或相關技術職務經驗
具備基本的設備維修、故障排除與技術支援能力
具良好 英文聽說讀寫能力
熟悉 Microsoft Office 軟體操作，包括 Word、Excel、PowerPoint
具良好組織能力，能追蹤常見問題並維持完整、正確的服務紀錄
具良好時間管理能力，能適應快速節奏工作環境
具良好溝通協調能力
具備以客戶滿意為導向的服務精神

加分條件:
具製造設備、工業設備或自動化設備維護經驗者佳
可配合客戶端現場支援與出差需求
具獨立作業能力，並能主動處理現場問題
積極主動、學習意願高、具良好問題分析能力