Field Service Engineer
Summary
On-site IT troubleshooter traveling to Atlanta-area dental offices to fix hardware, networks, and apps, escalated from a remote support team.
Location: Atlanta,Georgia,United States
Field Service Engineer
Atlanta, Georgia | Field-Based | ~70% Travel
At Dentistry for Children, technology keeps our practices running so our teams can focus on what matters most: our patients. We're looking for a Field Service Engineer to serve as a mobile technical expert, providing hands-on support for complex desktop, network, and application issues across our Atlanta-area locations. This role is a critical field-based escalation point for our Tier 2 End User Support team, ensuring seamless, fast resolution of critical incidents that keep our offices up and running.
What You'll Do
● Serve as the on-site technical expert for complex desktop, network, and application issues that require hands-on troubleshooting
● Act as the field-based escalation point for our Tier 2 End User Support team, resolving critical incidents that can't be solved remotely
● Diagnose and repair hardware, network, and connectivity issues across multiple practice locations
● Collaborate closely with Tier 2 support to ensure smooth handoffs, clear communication, and fast incident resolution
● Install, configure, and maintain desktop systems, network equipment, and related infrastructure
● Document incidents, resolutions, and recurring issues to support continuous improvement
● Build strong working relationships with practice staff, providing responsive, professional on-site support
What You'll Need
● Associate's degree in Computer Science, Information Technology, or a related field
● Minimum 3 years of relevant industry experience, or an equivalent combination of education and experience
● Strong hands-on troubleshooting skills across desktop, network, and application environments
● Experience supporting or collaborating with a help desk / end user support team
● Excellent communication skills and a customer-service mindset
● Valid driver's license and clean driving record
● Ability to travel approximately 70% of the time within the Atlanta-area territory
● Comfortable working independently and managing a flexible, field-based schedule
Why Join Dentistry for Children
● Be part of a mission-driven organization helping children build a lifetime of healthy smiles
● Competitive salary plus travel compensation
● Health, dental, and vision benefits
● 401(k)
● A supportive, collaborative team culture
Location: Atlanta, GA (field-based, servicing area practice locations)
If you're a hands-on technical problem-solver who wants your work to make a real difference for kids and families, we'd love to hear from you.