Field Service Engineer

Essential Duties and Responsibilities

• Install, train and provide technical knowledge and troubleshooting on team product line at the customer’s facility.
• Provide a communication link with the customer.
• Create and develop procedural documentation.
• Use and understand the Customer Support computer system.
• Support the Product Specialist on a rotational basis.
• Support the Knowledge Products Team as a subject matter expert.
• Occasional participation outside of the team product line.

Required Skills

• Must have good electro-mechanical skills (motors, drives, transformers). Focus on mechanical repair.
• Knowledge of a specialized field such as machine tool manufacture, installation, operation, maintenance and repair, and/or a broad shop background.
• Technical knowledge and logical troubleshooting across team product line.
• Excellent communication and customer relation skills.
• Rational decision making and problem solving ability.
• Detail oriented with a high degree of accuracy.
• Position is about 50% travel and need to have the ability to work remotely.

Required Experience

• 2 Year Technical degree (Electrical/Automation) and 2 or more years' experience in a related field (desired), or similar mechanical skills/experience (a co-op, internship or job in a manufacturing environment), and a stable work history.
• Educational knowledge of electronics is a must.
• Strong mechanical repair experience.

All your information will be kept confidential according to EEO guidelines.