Field Service Engineer for Data Centers

**Field Service Engineer – Data Center Hardware**Permanent, full-time 100% · Target Start Date: January 2027 (Project start dependent)Teconergy is a globally oriented IT service provider specialising in data center operations and maintenance. We deliver on-site hardware support for enterprise and AI server environments across Europe, working to strict service level agreements (SLAs) for international technology clients.As a Field Service Engineer, you go on site when a server fails. You handle service tickets from start to finish and restore equipment within the agreed SLA, from 4-hour response to next business day (NBD). The role runs on a 24/7 rotation or on-call schedule, depending on the location.**What youll do**- Receive service tickets and review the details: serial number, location, fault description and required spare parts - Contact the customer quickly (within 15 minutes for 4H tickets, 60 minutes for NBD) and book the visit - Collect and check spare parts from the warehouse, then travel to data centers and customer sites in your region - Verify the server on site, troubleshoot using BMC logs and diagnostic tools, and replace failed parts (memory, CPUs, disks, power supplies, boards, GPUs) - Test the repair, get customer confirmation and complete the service report - Document each visit accurately within 24 hours and close tickets on time; flag any SLA risk before the deadline - Return defective parts and follow up replacement-part (RMA) cases - Escalate complex faults to technical support, and follow all data center safety and ESD rules - Some travel between customer locations within Norway may be required **What you bring**- Education in IT, electronics or similar, or equivalent training and certification - Junior: relevant training with some hands-on hardware experience. Medium: 1–3 years in field service, data center or IT hardware support - Good knowledge of rack server hardware (CPU, memory, disks, RAID, power supplies) - Familiarity with remote management tools (BMC/IPMI, e.g. iDRAC, iLO) and hardware logs - Basic Linux commands and networking basics (cabling, fibre, IP addressing) - Accurate, structured way of working with ticket systems and reports - Driving licence (class B) and access to a car - Willingness to work a 24/7 rotation or on-call, including nights and weekends - Able to pass a background check for data center access **Nice to have:** experience with GPU or blade servers, storage systems, or certifications such as CompTIA A+ / Server+.**Languages:** English required; Finnish and Mandarin Chinese seen as a strong advantage.**We offer**- Full training and manufacturer certification on enterprise server and storage products - Hands-on work with modern data center and AI infrastructure - Competitive salary plus shift, on-call and travel allowances - An international, multilingual team (English and Mandarin) and a clear path to senior roles **Apply:** send your CV and a short cover letter in English via email or Linkedin. We review applications continuously.**Note:** Final recruitment will require willingness to successfully complete a vendor/supplier interview, qualification training, and technical assessment.