Field Service Engineer 服務部門 (高雄)

The opportunity
Join Hitachi Energy as a Field Service Engineer and be an expert. This role allows you to gain in-depth knowledge of the specific market and provide our clients with the best-in-class product. You'll play a crucial role in making a significant impact on our business growth and customer satisfaction and contribute to building a team/function. This is your chance to work in a global environment where your expertise and creativity will be highly valued.

How you’ll make an impact
1. You will perform on-site installation, commissioning, testing, and troubleshooting of HITACHI ENERGY products and systems, including but not limited to transformers, switchgear, power quality solutions, and control systems.
2. You will conduct routine and preventative maintenance activities on customer equipment to maximize operational efficiency and extend asset lifespan.
3. You will diagnose and resolve complex technical issues, provide effective solutions, and restore system functionality in a timely manner.
4. You will provide technical support and training to customers on product operation, maintenance, and safety procedures.
5. You will prepare detailed service reports, document all work performed, and maintain accurate records of equipment status and maintenance history.
6. You will collaborate with internal teams, including sales, project management, and engineering, to ensure seamless project execution and customer support.
7. You will adhere to all safety regulations, company policies, and quality standards during all field service activities.
8. You will participate in on-call rotation and be available for emergency service requests as needed.
9. You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
10. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.