Field Service Engineer 高端質譜工程師

This role entails providing not only hands-on technical but also application support to our customers and colleagues. Work on-site at a variety of laboratories across Central or Southern Taiwan, providing customer support and delivering product solutions for GC, LC, GC/MS, and LC/MS systems, as well as multi-vendor instrument platforms.

We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent’s state-of-the-art demo facility

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

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