Field Service Engineer
Description
Job Responsibilities
1. Provide NGS equipment support to customers in the region, including installation, repairing and maintence, etc.
2. Offer relevant skills training to distributor FSE personnel in the region, helping them in offering NGS equipment supporting to customers.
3. Respond to customer inquiries and troubleshoot issues within the region, actively gather and relay customer feedback or product usage insights, and maintain a high level of customer satisfaction with product utilization.
4. Conduct regular visits to key clients in the region to foster and sustain strong customer relationships.
5. Provide technical advice or pre-sales support to sales colleagues, assisting in promoting business.
Qualifications
1. Willingness to undertake overseas travel at a certain frequency.
2. Proficiency in English as a working language; additional fluency in other widely spoken local languages is preferred.
3. Bachelor's degree or higher. Majors in Biomedical Engineering, Medical Device Engineering, or Clinical Engineering are preferred.
4. More than one year of experience in medical device installation, adjustment, and maintenance. Experience with NGS equipment installation, adjustment, and maintenance is preferred.
5. Field service experience are preferred.