Field Service Engineer

Field Service Engineer

Midlands

£40K to £45K plus car allowance

Our client is recruiting for an experienced Field Service Engineer to join their team in the Midlands. This is a varied, hands-on position supporting customers across the UK. You will work with a broad portfolio of equipment, providing installation, maintenance, fault-finding and technical support at customer sites. You will be:

• Completing planned preventative maintenance, servicing and repairs
• Installing and commissioning new equipment at customer locations
• Diagnosing electrical & mechanical faults
• Responding to breakdowns and working to restore equipment as quickly as possible
• Providing technical assistance both remotely and on-site
• Testing equipment following maintenance or repair to ensure correct and safe operation
• Completing calibration work and, following appropriate training, supporting IQ/OQ/PQ and temperature-mapping activities
• Maintaining appropriate levels of spare parts and service stock
• Producing accurate service reports, calibration records and associated documentation
• Coordinating with Customer Care, Service Management and fellow engineers to ensure service visits are effectively planned and completed
• Acting as a professional and knowledgeable point of contact for customers throughout each visit
• Identifying additional maintenance, equipment or service requirements and passing opportunities to the relevant commercial teams
• Highlighting recurring faults, product issues and potential service improvements
• Supporting projects, process improvements and initiatives designed to improve efficiency and customer experience
• Following company health and safety procedures and individual customer-site requirements
• Keeping technical knowledge and qualifications up to date through ongoing training

The ideal candidate will:

• Have previous experience as a Field Service Engineer, Service Engineer, Service Technician, Refrigeration Engineer or in another comparable technical position
• Have strong electrical and mechanical fault-finding ability
• Have a structured and logical approach to diagnosing technical problems
• Have good practical engineering skills and the ability to find solutions in the field
• Have previous experience of installation, servicing, maintenance or repair
• Have excellent customer-facing and communication skills
• Have good IT skills and experience completing electronic reports and service documentation
• Have a full UK driving licence
• Have the flexibility to travel throughout the UK when necessary, including occasional overnight stays
• Ideally have F-Gas certification

Working hours are Monday to Friday 9am to 5.30pm, flexibility is required for these hours.

Benefits include, Car Allowance, Company pension. Product & Technical training, Annual company bonus & 23 days holiday plus bank holiday, extra holiday provided for Christmas shut down.