Field Service Engineer (HSIO)

Technical Training Delivery

• Deliver instructor-led technical training sessions, including workshops, classroom training, webinars, and on-site customer sessions.
• Ensure participants understand product specifications, installation procedures, handling requirements, and troubleshooting methods.

Hands-On Demonstrations & Labs

• Conduct live demonstrations and hands-on exercises using HSIO CN products, tools, and test equipment.
• Reinforce best practices and proper usage through practical examples.

Manufacturing Process Assessment & Yield Improvement Support

• Observe and review manufacturing and assembly processes during on-site customer, OEM, and contract manufacturer engagements to identify improper practices, handling risks, or process conditions that may contribute to product damage, defects, or yield loss.
• Collaborate with Engineering, Quality, and manufacturing partners to troubleshoot process-related issues and support defect-reduction efforts through application-focused guidance aligned with approved HSIO CN best practices.
• Document observations, recurring issues, and improvement opportunities, and communicate findings to the appropriate HSIO CN stakeholders to support timely evaluation, corrective actions, retraining, or process updates.

Collaboration with Content Creation

• Work closely with the Customer Application Content Specialist to review, validate, and continuously improve training materials.
• Provide feedback based on live training experiences and learner questions.

Cross-Functional Engagement

• Participate in NPI knowledge transfer and readiness activities.
• Partner with Engineering, NPI, Product Management, Quality, and the Customer Application Content Specialist to stay current on product changes, lessons learned, and field issues.
• Support cross-functional evaluation and resolution of application- or manufacturing-related issues identified during training delivery and on-site engagements.

Training Adaptation & Continuous Improvement

• Tailor training delivery to different audiences, including customers, partners, and internal teams.
• Capture feedback, common challenges, and improvement opportunities to enhance training effectiveness.

Enablement & Knowledge Transfer

• Support customer onboarding, certification programs, and internal enablement initiatives.
• Act as a trusted technical training resource during customer engagements and events.

MEASURES OF SUCCESS

• Improved consistency and effectiveness of customer and contract manufacturer training delivery, resulting in correct product installation, handling, and usage.
• Early identification and escalation of manufacturing or assembly practices that could contribute to product damage, defects, or yield loss, enabling timely corrective action through cross-functional collaboration.
• Positive feedback from customers, OEMs, and internal stakeholders regarding training quality, technical guidance, and manufacturing process insights.
• Effective collaboration with Engineering, Quality, and Content teams to continuously improve training materials and application guidance based on field and manufacturing learnings.