Field Service Engineer (HSIO)

The Field Service Engineer is responsible for delivering high-quality, hands-on technical training for HSIO CN products to customers, partners, and internal teams using standardized training materials and application guidance developed by the Customer Application Content Specialist. Through live instruction, demonstrations, workshops, and on-site or remote engagements, this role ensures the correct installation, handling, operation, and use of high-speed interconnect solutions.
As part of customer and manufacturing engagements, the role actively observes and evaluates manufacturing and assembly practices to identify potential application errors, improper handling, or process conditions that may contribute to product damage, defects, or yield loss. By combining training delivery with real-world process assessment, the Customer Success Enablement Engineer helps identify process-related risks and supports troubleshooting efforts aligned with approved HSIO CN best practices.
KEY RESPONSIBILITIES
Technical Training Delivery

• Deliver instructor-led technical training sessions, including workshops, classroom training, webinars, and on-site customer sessions.
• Ensure participants understand product specifications, installation procedures, handling requirements, and troubleshooting methods.

Hands-On Demonstrations & Labs

• Conduct live demonstrations and hands-on exercises using HSIO CN products, tools, and test equipment.
• Reinforce best practices and proper usage through practical examples.

Manufacturing Process Assessment & Yield Improvement Support

• Observe and review manufacturing and assembly processes during on-site customer, OEM, and contract manufacturer engagements to identify improper practices, handling risks, or process conditions that may contribute to product damage, defects, or yield loss.
• Collaborate with Engineering, Quality, and manufacturing partners to troubleshoot process-related issues and support defect-reduction efforts through application-focused guidance aligned with approved HSIO CN best practices.
• Document observations, recurring issues, and improvement opportunities, and communicate findings to the appropriate HSIO CN stakeholders to support timely evaluation, corrective actions, retraining, or process updates.

Collaboration with Content Creation

• Work closely with the Customer Application Content Specialist to review, validate, and continuously improve training materials.
• Provide feedback based on live training experiences and learner questions.

Cross-Functional Engagement

• Participate in NPI knowledge transfer and readiness activities.
• Partner with Engineering, NPI, Product Management, Quality, and the Customer Application Content Specialist to stay current on product changes, lessons learned, and field issues.
• Support cross-functional evaluation and resolution of application- or manufacturing-related issues identified during training delivery and on-site engagements.

Training Adaptation & Continuous Improvement

• Tailor training delivery to different audiences, including customers, partners, and internal teams.
• Capture feedback, common challenges, and improvement opportunities to enhance training effectiveness.

Enablement & Knowledge Transfer

• Support customer onboarding, certification programs, and internal enablement initiatives.
• Act as a trusted technical training resource during customer engagements and events.

Language & Regional Training Coverage

• Provide training delivery to support customer and manufacturing enablement across North America, including the USA, Canada, and Mexico.