MURATA MACHINERY USA INC

Discussion

FIELD SERVICE ENGINEER I (OR) - CFA

Open 22d

SUMMARY

Effectively execute field service activities on multiple products. Professionally interact with external and internal customers/departments. Generally, this position works under the direction of a Technical Service Engineer.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Follow all corporate safety protocols and report unsafe conditions.

  • Perform routine installations and/or maintenance on assigned products.

  • Use supplied corporate processes to locate software revisions and appropriate documentation.

  • Verify software status.

  • Under supervision, perform log analysis of system errors to determine hardware or software issue.

  • Effectively troubleshoot issues for both hardware and software.

  • Obtain Factory Training and achieve Certification on multiple products.

  • Apply company policies and procedures to understand routine issues.

  • Professionally interact with, and understand technical information from internal team.

  • When necessary, serve as a company liaison between customer and company engineering for daily site operations.

  • Understand local site objectives.

  • Prepare and submit all necessary paperwork with supervision.

  • Travel on short notice, as well as extended travel time (Domestic & International).

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