FIELD SERVICE ENGINEER II - CFA

SUMMARY

Effectively execute field service activities on multiple products. Demonstrate and perform Level II skills from Field Service Engineer (FSE) Skills Matrix. Professionally interact with external and internal customers/departments. Generally, this position works under the direction of a Technical Service Engineer.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Follow all corporate safety protocols and report unsafe conditions.

• Perform routine installations and/or maintenance on assigned products.

• Install software with minimum supervision, using the provided installation procedures and release notes.

• Use supplied corporate processes to locate software revisions and appropriate documentation.

• Verify software status and evaluate appropriate information for log analysis.

• Effectively troubleshoot issues for both hardware and software.

• Obtain Factory Training and achieve Certification on multiple products.

• Apply company policies and procedures to resolve routine issues.

• Professionally interact with, and present technical information to, internal team.

• Recommend technical solutions/resolutions to assigned team.

• Serve as a company liaison between customer and company engineering for daily site operations.

• Work independently with minimum supervision, as needed.

• Understand local site objectives.

• Prepare and submit all necessary technical paperwork and other reports.