Field Service Engineer III
The Field Service Engineer III is a subject matter expert on high-end medical imaging systems, operating fully autonomously to resolve the most complex service issues. This senior individual-contributor role serves as technical lead across accounts, systems, and projects, and is the go-to escalation point before OEM involvement is needed. Focus areas include technical leadership, complex problem-solving, and developing others.
Key Responsibilities
- Serve as primary technical escalation point and SME for high-end imaging systems
- Independently resolve the most complex, novel, or high-impact issues
- Lead complex installations, de-installations, and relocations, owning full project scope
- Formally mentor and train FSE I/II team members
- Serve as primary contact for key accounts, building trusted senior-level relationships
- Drive continuous improvement of service processes and documentation
- Partner with OEM/vendor teams on advanced escalations
- Independently perform advanced inspections, maintenance, calibrations, and QA
- Document work per ISO quality and regulatory standards
- Model safety and security procedures for the broader team
Requirements
- AS/AA in Electronics, Electromechanical Technology, Computer Science, Biomedical Technology, or equivalent military training preferred; Bachelor's a plus
- 5–8+ years field service experience on medical imaging or comparable equipment
- Demonstrated expertise across multiple imaging modalities, with depth in at least one
- Proven ability to lead technical projects and mentor others
- Strong presence and credibility with key accounts
- Excellent written/verbal communication for high-stakes situations
- Proficient in MS Office; advanced ERP knowledge a plus
- Valid driver's license, clean driving record
Travel & Schedule
- Up to 75% travel required
- Participates in and helps coordinate on-call coverage
Physical & Environmental
- Frequent standing, walking, occasional lifting (25–50 lbs)
- Use of hand/power tools, ESD protection, and PPE as needed
- Potential exposure to radiation, electrical hazards, and bloodborne pathogens; OSHA and safety compliance required