Field Service Engineer

Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Prepare equipment resources and scheduling for onsite campaign
• Maintenance of the various calibration software platforms.
• Calibration station setup / teardown
• Perform safety test on equipment
• Carry out onsite calibration jobs at the customer sites for Keysight and multi-vendor products
• Deal directly with customer requests and inquiries, ensures customer satisfaction
• Calibrate T&ME, including troubleshooting, problem isolation & provide technical technical feedbacks to customers
• Establish and maintain close communication with customers to ensure we capture and meet customer expectation
• Compile OOT report for customer notification or problem resolution
• Assist in maintaining the calibration team’s accreditation through participation in proficiency testing, quality measure assurance programs, and applicable training
• Ensure calibration services comply with ISO/IEC 17025 requirements
• Setup new calibration capability for Keysight and multi-vendor products
• Validate the new procedures, use of technical manuals
• Investigate out of tolerance of measurement standards and implement corrective action
• Serve as an internal resource on technical issues support
• Assist delivery manager to oversee specified areas of operation in the calibration lab and/or field support co-ordination, improve productivity, engage with cross-functional teams.
• Deliver other assignments as provided

Qualifications

• Bachelor of engineering in Electrical/Electronics/Instrumentation
• 4-5 years relevant experience
• Requires in-depth knowledge and experience in job and ability to work independently
• Experience in DC, low frequency and RF & microwave instrumentation.
• Advantage with having knowledge of quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025
• Must be able to work with minimal supervision and interface effectively with team members and customers
• Demonstrate good customer engagement, interpersonal and communication skills
• Must be flexible and capable to work in a changing priorities environment
• Must be flexible to travel