Field Service Engineer (Kumamoto, Japan)

The position is based in Kumamoto, Japan.

Key Responsibilities

• Provide high-quality customer support through on-site installation, maintenance, and repair of MKS equipment and systems
• Ensure equipment operates reliably and at optimal performance at all times
• Deliver basic operational training to customers
• Comply with field service processes and operational standards
• Act as the primary technical and project contact for assigned accounts
• Support the sales team by providing technical expertise and insights
• Manage and resolve technical escalations in collaboration with management and global product teams (HQ)
• Deliver strong customer satisfaction through professionalism and responsiveness

Qualifications

• Degree or higher education in Mechanical Engineering, Electrical/Electronic Engineering, Control Engineering, or related field
• Minimum of 2 years of relevant experience in the semiconductor industry, or equivalent combination of education and experience
• Japanese: Business-level communication skills with customers
• Chinese: Ability to communicate with customers in Taiwan
• English: Working-level communication for internal use
• Valid work authorization (visa) to work in Japan

Preferred Attributes

• Strong communication and documentation skills in both Japanese and English
• Ability to work independently and manage tasks proactively
• High integrity and professional conduct
• Strong analytical skills, business acumen, and interpersonal abilities
• Highly motivated, proactive, and solution-oriented mindset
• Ability to thrive in a fast-paced, high-tech, global environment