Field Service Engineer
Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance and protect their brand.
We offer the most complete range of market-leading marking and coding systems along with software, services and consumable solutions so you can streamline all your printing needs from one supplier.
As Field Service Engineer you will be a part of our technical service team in Spain (in your assigned area), providing technical support to our local customers.
You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.
What you will do:
-Perform pre-installations, installations, and maintenance activities for our equipment
-Deliver technical training both internally and externally as required
-Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, and billing request confirmation
-Promote MI service solutions to maximize customer uptime and sales growth, maintaining a strong focus on customer satisfaction
-Collaborate closely with the Sales team to build strong relationships and assist in achieving revenue targets
-Travel to customer sites within your assigned area, with occasional national or international travel for training and meetings