FIELD SERVICE ENGINEER
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Description
- Responsible for customer service and support of company products, including but not limited to repairing / troubleshooting of probe cards
- Manage field escalation to provide quick solutions and/or leading engineering work and driving effective, timely communication with customers
- Provide customer training, preventive maintenance, continuous improvement programme at the customer site
- Compile and maintain the database of product performance at field
- Identify opportunity and provide innovative solutions to improve customer’s overall use of the company probe cards
- Provide problem solving recommendations or solution by communicating with a customer and internal company worldwide team
- Maintaining excellent customer relationship through technical support and communication.