Field Service Engineer

Responsibilities:

• Perform commissioning activities, including design reviews, preparation of test procedures and reports, and on-site testing of UPS systems and related equipment.
  
• Conduct preventive maintenance, emergency response, equipment start-up, and field modifications when not involved in commissioning projects.
  
• Collaborate with technical support teams to troubleshoot and resolve equipment maintenance or operation issues.
  
• Participate in the development of Methods of Procedures (MOPs) to ensure efficient and standardized processes.
  
• Consult with supervisors on unusual problems and developments, seeking guidance and support when needed.
  
• Work from a home-based location, coordinating activities with the team and maintaining effective communication.
  
• Provide exceptional customer service and maintain high-quality interactions with clients.
  
• Prepare detailed Field Service Reports promptly and accurately.
  
• Utilize hand tools and test equipment proficiently to perform maintenance and repair tasks.
  
• Offer proactive recommendations to clients to enhance system performance and reliability.
  
• Be available for on-call duty and work flexible hours, including nights and weekends, as required by project demands.
  
• Travel within the regional coverage area is expected, and national travel may be necessary for emergency response situations.
  

Qualifications:

• Preferably 3-5+ years of experience in UPS field service with the ability to troubleshoot down to the component level on various equipment such as UPS, batteries, PDU’s, STS, etc.
  
• Strong knowledge of UPS equipment manufacturer specifications and general computer hardware and software applications.
  
• Excellent verbal and written communication skills and exceptional customer relations abilities.
  
• Resourceful, independent, and able to work with initiative to complete tasks effectively.
  
• Ability to handle physical requirements of the job, including repeated bending and lifting of up to 100lbs during certain procedures.
  
• Familiarity with third-party UPS systems (Emerson/Liebert/Vertiv, APC/MGE/Schneider, Eaton/Powerware/PDI) is advantageous.
  
• Technical degree from a reputable institution (DeVry, Lincoln Tech) is a plus.
  
• Prior experience in the military or as a military veteran with electrical/mechanical expertise is highly valued (Navy nukes: EMN, ETN, MMNs, SeaBees, Army: Power Generation, Air Force: Power Production, Generator Techs, Maritime, Coast Guard, etc.).
  
• Possession of a clean driving record.
  
• Willingness to travel regionally and nationally for emergency situations.